Refunds and cancellations
For both products. Draft — not published, and not in force.
Unpublished draft
This document is a draft. It has not been reviewed by a lawyer, it has not been published, and it is not in force. Nothing on this page binds anyone, and no product links to it as a term of use.
Not written. Stripe asks for this URL, so it is owed.
What applies today
There is no published refund policy. A refund or cancellation request goes to hello@shivankit.com and is answered individually.
This URL is owed rather than optional: a Stripe account review asks for a refund policy, and one Stripe account serves both products — so one document has to cover both.
What this document will cover
Listed so the gap is legible. None of this is in force.
- What is refundable and what is not, separately for a subscription, a prepaid balance, and a one-off purchase.
- The window to ask in, and what happens to the unused part of a period already paid for.
- How a cancellation differs from a refund, and when access ends.
- How long the money takes to arrive, and the fact that the last leg of that is the card issuer's, not ours.
- Where to ask, and how long an answer takes.
- How this reads against each product's own terms when they disagree.